Returns and Cancellation Policy

CANCELLATION POLICY

We take great care when preparing your order for shipment. As such, once packaging has commenced, we are unable to cancel existing orders. Please e-mail us immediately if you wish to revise or cancel your order and we will attempt to assist you. We reserve the right to refuse order cancellation, at all times. Any cancellations within 3 days will only result in a 50% refund. Cancellations within 7-3 days will result in a 75% refund.

RETURNS POLICY

Please take care when selecting your items, as Snake Safe Victoria and Wild Weddings do not allow refunds or exchanges simply for a change of mind. If your goods arrive and are either damaged or faulty, please notify us within 7 days of receipt via e-mail at info@snakesafevictoria.com.au. Please include proof of purchase by way of an order number, as well as details and pictures of the damage alleged, wherever necessary. If the same product type and colour/design are available, we will gladly replace your item (postage free of charge). If your item is no longer available, we will issue a full refund via your original method of payment. Refunds may take up to 14 business days to process.

PRODUCT DESCRIPTION

Snake Safe Victoria and Wild Weddings always take care to ensure, as best as possible, that our products are described accurately on our website.

Your product may vary slightly in design or colour from the exact product displayed in our online store. Appearances may also vary depending on what type of device or screen you are viewing our website with. Small variances will not be grounds for a refund.

PRODUCT CARE AND SAFETY

Please pay close and careful attention to any product care or safety instructions or guidelines that come with your item or are displayed on Snake Safe Victoria and Wild Weddings website. Snake Safe Victoria and Wild Weddings will not replace any products that have been damaged due to misuse, or neglect.

Please ensure that young children are never left unsupervised with smaller products or products containing small detachable parts. Snake Safe Victoria and Wild Weddings will not be responsible for any damage or injury that may occur due to incorrect use or lack of supervision.

PRODUCT AVAILABILITY

On rare occasions, our suppliers are unable to deliver stock to us, for whatever reason, or stock is deemed by us to not be of sufficient quality to sell. Because of this, we may have to occasionally remove items from our online store and reserve the right to do this, at any time, including after an order has been placed. We do not assume liability to customers or any third party for any consequences that may arise out of the removal of a product or cancellation of an order due to unavailability. Refunds will be given in the case that an order has been confirmed and paid for.

CHANGES TO TERMS AND CONDITIONS

Snake Safe Victoria and Wild Weddings reserve the right to make amendments to our Terms of use, and our Terms and Conditions, at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. Our customers are responsible for staying up to date with our Terms. Please ensure you update yourself here regularly. Your continued access to our website and use of our service and online store is taken as your knowledge and acceptance of any modifications made to any part of our Terms and Conditions.

If you have any questions about our Terms, or if we can assist you in any other way, please contact us- we are always happy to help.